Common Sense isn't so common

Sounds like we're having a few of the usual pseudo-debates on a number of the LinkedIn groups again...I always hesitate to get involved in these conversations because so much of this is comon sense, but then again, perhaps common sense isn't so common.

Certification v Experience

Isn't this silly? It was silly for CNAs, MCSE's, CISSPs, and every other certification too (would you like a lawyer who has passed the bar but never tried a case before? A doctor with no experience treating your illness?). Certifications are independent acknowledgements of certain knowledge...and perhaps some developed skills. Coupled with expertise, a bit of wisdom, and the ability to work well in teams, you may have the makings of a good teammate or team leader. People or employers who expect certifications to be a magic bullet are likely to get what they deserve...

Is ITIL a panacea?

People have religious-level discussions over whether "the book" (should we add holy?) says we ought to do a particular thing or follow a particular procedure. All manner of consultants, technical wannabes, and other pretenders pose as oracles interpreting the "word". The ITIL describes a set of good practices that are demonstrated to work well in a variety of environments. Please understand that in no way does this mean that there are no other ways to do the same things well...or that all the "answers" will be found.

"The ITIL requires that we..."

ITIL is a set of books on my (and hopefully your) shelf, sometimes gathering dust, sometimes being very useful. The ITIL doesn't require anything...but our management should require that we use well-tested, validated policies and procedures for how we design, provision, and deliver services.

Be pragmatic, everyone. The goal is simple...help our organizations and customers achieve their mission by providing effective, efficient, and well integrated IT services to support the business.