Introducing how-to Video

We'll be introducing a series of short "How to" ITIL videos on this blog, focused on taking core ITIL concepts and discussing some ways to implement them effectively in the real world. Since the ITIL is not a theory, but an aggregation of practical strategies for managing and supporting IT services, many of my customers get caught up in the lingo and don't spend enough time "doing" ITIL. We'll look at one section each week from Strategy, Design, Transition, Operation, and Improvement and describe some specific how-tos that have worked for customers of ours that you will likely find effective in your orgs too. Please feel free to react to what you see and post your own advice and guidance based on your experiences!